Refund policy

Returns & Refunds

Due to the personal nature of skincare products, all sales are final unless otherwise stated. If you receive a damaged or incorrect item, please contact us within a reasonable time so we may assist you.

Natural Variations:

Because our products contain no fillers, stabilizers, or synthetic preservatives, slight variations in texture, colour, or scent are normal. Temperature changes may cause softening or firming, which does not affect quality.

 

Damaged Items

If your order arrives damaged, please notify us within 48 hours of delivery. When contacting us, include:

• Your order number

• A clear photo of the damaged item

• A photo of the packaging, if applicable

Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit.